Returns or right of withdrawal
You have the right to revoke the purchase within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day of delivery. To exercise the right of withdrawal, you must notify us via e-mail or telephone of your decision to withdraw from the contract. Please include your order number and the product you wish to return.
The product must be returned with all delivered accessories, as best as possible in original condition.
If you have exercised your right of withdrawal, we will refund the amount paid for the item in question (including any shipping costs) to you within fourteen days of receiving notice that you wish to cancel the agreement, provided that we have actually received the item in question back by then.
The cost of return shipping is the responsibility of the customer. If desired, we will pick up the bed from you for a fee of €75, – incl. BTW.
However, there are exceptions to this right of withdrawal:
- The right of withdrawal does not apply to customized products.
- If you have chosen assembly and it is already assembled at your home.
- Painted in a special color or coated models.
- Parts, which are not on our website and are specially ordered or produced for you.